We are experiencing a record number of messages from travellers at the moment, so our response time can be much longer than usual. Please check this overview of the most common questions before contacting us.
Train Strikes in Germany
On 23 and 24 August there will be a strike of railway staff in Germany that will impact regional and long distance rail travel in Germany. As a result, many trains in Germany will be running less frequently, and the trains that are running will probably be much busier than usual. Deutsche Bahn (German railways) will be posting updates on the situation here (page in German).
If you are planning on travelling in Germany or on an international route which passes through Germany, we recommend that you check your planned journey on Deutsche Bahn’s timetable (available in many languages) to see if your plans are affected. In the timetable, you can also see which other trains are running earlier or later to help you plan accordingly and minimise the impact on your trip.
If you run into any problems you cannot solve by taking an earlier or later train, feel free to get in touch with our customer service team.
Coronavirus (COVID-19) Update
Before contacting us, please check here for all the latest updates on coronavirus, including an FAQ section and information on rail disruptions related to the virus.
Looking for information on Interrail mobile Passes?
You can now travel paperless with some of our most popular products! Check out our Frequently Asked Questions on mobile Passes to learn all about how they work.
Travel disruptions in Europe
Start your Interrail trip well-prepared and find out if there are any travel disruptions in Europe. We do our best to keep track of any strikes, construction works or other issues related to the train network that might affect your trip.
Travelling with a disability
We believe that everyone should be able to enjoy travelling by train in Europe. That's why we created this helpful document on travelling with a disability. It gives you a clear overview of passenger assistance offered by the different European railways.
Compensation for train delays
Did you experience a train delay of 60 minutes or longer on your Interrail trip? If so, you may be eligible for a monetary compensation. Read more about our policy on the Delay Compensation page and fill out the form to directly apply for compensation.
Whatever you'd like to know about Interrail, we're here to help:
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HOW TO CONTACT US
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